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Here you have the most common questions that our customers ask us.
If you don’t find what you are looking for, do not hesitate to contact us.

We have different rental services available: cot, high chair and extra bed, services designed to suit the needs of our guests, whether they are travelling with small children or require additional accommodation.

If you have other specific requests or need more information about additional services, please do not hesitate to contact our customer service team. We are here to make your stay as pleasant as possible.

Yes, there are restrictions on the number of people that can stay in each property. These restrictions are designed to ensure safety, comfort and compliance with local regulations. The maximum number of occupancy may not be exceeded based on the size and characteristics of the property.

Of course, we are a pet-friendly company and we know how important it is for you to travel and be able to stay with your pets, however it is important to inform us in advance to find out if the accommodation allows it.

There is an additional fee per pet to cover extra cleaning costs.

A few days before arrival, we provide detailed information about check-in, including precise instructions, access codes and details on how to obtain keys.

We have an office and qualified staff to assist our guests in several languages.

Yes, in order to guarantee the integrity of the property and to cover possible damages, a security deposit is required. It is a specific amount between 300 or 500 euros that is temporarily retained during the guest’s stay and is refunded a few days after departure, provided there are no reported incidents or damages.

The specific length of minimum stay is detailed during the booking process and may vary by property and season with a minimum of three nights (excluding one-off promotions).
If you have any questions about this requirement or need special considerations, please do not hesitate to contact our customer service team

Most of our properties have free parking facilities. This information is detailed in the description of each accommodation on our website.

Most of our properties have internet access and Wi-Fi, while others may not offer these services. It is important to check the specific information of each property during the booking process to know its characteristics.

Please note that this is a free service and the speed and performance is not dependent on our company.

In the accommodation, we initially provide a courtesy kit, which includes toilet paper, soap etc. for your convenience at the beginning of your stay.

However, it is important to note that once these supplies run out, guests may need to purchase their own supplies for the remainder of their stay.

We want to ensure that your stay is comfortable and smooth, so we ask that you carefully review the house rules provided for each property. These rules may include guidelines on the use of facilities, noise policies, rubbish disposal, and other important details to ensure the safety and general coexistence of all guests.

No events or parties are allowed on the property. Guests must comply with local noise regulations and avoid disturbing other residents. This policy is intended to ensure a positive experience for all guests and to preserve the integrity of the property and its surroundings.

During your stay at the property, we remain available and committed to address any unexpected or urgent situations that may arise.
If you face any unforeseen situation, you can contact us immediately through the communication channels provided, so that we can take the necessary measures and ensure an effective resolution.
Your comfort and satisfaction are our priority.

We provide detailed information about local attractions and nearby activities so that you can have a complete experience and enjoy your stay to the fullest. You will find this information on our website, as well as on our social networks.

Anytime you wish, simply let us know which dates or period you require the property and we will mark it as unavailable to guests on your web page calender.

For each booking you pay our office 10% of the rental price as an administrative contribution.